Import Billing Analyst

**Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems **Job Description** **Scope of Position** Ensure timely and accurate invoicing of all import (air and ocean) shipments, while providing exceptional customer service within the Import Accounting Department. **Major Duties and Responsibilities** CUSTOMER SERVICE * 100% Customer Satisfaction, 100% of the time * Respond to phone messages within 2 hours and e-mails by end of the day * Good oral and written communication * Attention to detail is key * Escalate to your supervisor and/or manager if needed * Communicate any delay to your customer immediately * Learn how to read your customers next move – how do we become more proactive vs reactive? * Ensure all customers standard operating procedures are followed and updated in the Customer SOP OPERATIONS SUPPORT * Invoice all Import accounts within assigned KPIs per their tariff or spot quotes * Monitor clients credit limits to ensure approvals are received prior to billing or delivering shipments. * Posting all settlements with our overseas offices. * Manage free domicile billings. * Ensure rate schedules are updated with assigned charges that should be billed on each invoice. * Manage payables of our service providers to ensure all additional accessorial charges are billed timely. * Understand department process flow, constantly looking for areas of improved efficiency. * Batch invoices to send out to customers daily. SELF-DEVELOPMENT * Meet company standards of 52 hours of training per year per employee CULTURE & POLICIES * Maintain a neat, clean, organized, and professional work area - both at your desk and in your department as a whole. * Exemplify Expeditors Culture – Everyday * Follow company policies and procedures without exception * Arrive to work on time every day **Qualifications** * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. * Pro-active, strong organizational skills. * Strong attention to detail. * Good computer skills (Excel, Word). * Fluent in English. **Additional Information** Expeditors offers excellent benefits * Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.