Veterinary Clinical Operations Manager

Veterinary Clinical Operations Manager

Full-Time | Austin, Texas | $80,000–$100,000 Annually

About the Opportunity

We are a growing, privately owned veterinary hospital in Austin, Texas, seeking an exceptional Clinical Operations Manager to lead daily hospital operations, improve efficiency, and support our team in delivering outstanding veterinary care.

This is a hands-on leadership position for someone who thrives in a fast-paced medical environment, understands clinical workflows, and knows how to lead people while maintaining the highest standards of patient care.

We are seeking a proactive, highly organized individual who takes ownership, identifies problems before they escalate, and continuously looks for ways to improve hospital performance.

The ideal candidate will have a background in veterinary medicine, emergency medicine, hospital operations, or clinical team management. Experience in human healthcare, particularly emergency departments or surgical settings, will also be strongly considered.

Position Overview

The Clinical Operations Manager serves as the owner’s trusted on-site operational representative and is responsible for ensuring that the hospital operates efficiently, professionally, and consistently throughout each shift.

This individual will maintain a visible presence throughout the hospital, actively monitoring patient flow, room utilization, staffing efficiency, team communication, and overall operational performance.

This is not a desk-based administrative position. We are looking for a leader who is actively engaged with the medical team, understands the challenges of a busy hospital, and takes immediate action to resolve operational bottlenecks.

Key Responsibilities

Hospital Operations & Efficiency

Oversee the daily operational flow of the veterinary hospital.

Monitor appointment schedules, patient wait times, exam-room turnover, and treatment workflows.

Identify and eliminate operational bottlenecks that negatively affect efficiency, patient care, or client experience.

Coordinate communication between veterinarians, technicians, assistants, and client service representatives.

Ensure rooms, equipment, and staff are appropriately prepared for scheduled appointments and procedures.

Maximize the effective utilization of hospital resources while maintaining excellent patient care.

Evaluate existing procedures and implement measurable operational improvements.

Clinical Team Leadership

Provide direct, visible leadership throughout the hospital during assigned working hours.

Maintain accountability for employee productivity, professionalism, teamwork, and adherence to established procedures.

Identify staffing challenges and make recommendations to improve scheduling and team utilization.

Coach and develop team members to improve efficiency, communication, and performance.

Assist with onboarding, training, and evaluating clinical support staff.

Address operational concerns promptly and professionally.

Foster a positive, respectful, and high-performance work environment.

Patient Flow & Client Experience

Monitor the patient experience from arrival through discharge.

Help minimize unnecessary wait times and improve exam-room availability.

Coordinate with medical staff to support timely patient evaluations, treatments, and discharges.

Identify communication gaps between departments and ensure appropriate follow-through.

Proactively address client service concerns and operational disruptions.

Support efficient surgical scheduling, patient preparation, and post-procedure workflows when applicable.

Owner Support & Accountability

Serve as the owner’s trusted eyes and ears within the hospital.

Provide timely, objective communication regarding staffing, operational performance, patient-flow challenges, and opportunities for improvement.

Ensure hospital policies, operational expectations, and established procedures are consistently followed.

Take ownership of daily operational challenges and resolve issues independently when appropriate.

Provide regular reporting on key operational performance indicators.

Work directly with ownership to implement initiatives that improve hospital efficiency, team performance, and client satisfaction.

Qualifications

Required:

Minimum 3 years of experience in veterinary medicine, human healthcare, emergency medicine, clinical operations, or a related medical environment.

Demonstrated experience supervising teams or coordinating operations in a medical setting.

Strong understanding of clinical workflow, staffing coordination, and patient-flow management.

Exceptional organizational, leadership, and problem-solving abilities.

Ability to make sound decisions and remain composed in high-pressure situations.

Excellent interpersonal communication skills.

Proven ability to establish accountability while maintaining positive working relationships.

A proactive mindset with strong attention to detail and a commitment to continuous improvement.

Strongly Preferred:

Previous management or supervisory experience in a veterinary hospital.

Emergency-room or urgent-care experience in veterinary or human medicine.

Experience overseeing medical technicians, nurses, assistants, or clinical support teams.

Familiarity with medical scheduling, treatment workflows, and patient throughput.

Experience with surgical scheduling, surgical preparation, or perioperative operations.

Experience developing standard operating procedures and tracking operational KPIs.

Certified Veterinary Practice Manager (CVPM), licensed veterinary technician credentials, or relevant healthcare management qualifications.

Veterinary experience is strongly preferred but not mandatory for candidates with exceptional healthcare leadership experience.

What Success Looks Like

The successful candidate will create a hospital environment where:

Patients move through the hospital efficiently without compromising medical care.

Veterinarians and support staff have the resources and coordination needed to perform at their best.

Exam rooms and treatment areas are utilized effectively.

Operational issues are identified and resolved before they become recurring problems.

Team members understand expectations and are held accountable.

Ownership has confidence that hospital operations are being professionally managed throughout the day.

Clients consistently receive attentive, organized, and compassionate service.

Compensation

$80,000–$100,000 annually, depending on experience and qualifications.

Performance-based bonus opportunities may be available.

How to Apply:

Please submit your resume and a brief description of your experience managing medical teams, improving clinical efficiency, or overseeing hospital operations.

We are particularly interested in candidates who can share specific examples of operational improvements they have implemented in previous positions.

We are seeking a leader who takes ownership, develops people, solves problems, and takes pride in building an exceptional medical team.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

* 401(k)
* Dental insurance
* Health insurance

Work Location: In person