Lock Desk Analyst

**Position Summary**
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Averra Financial is seeking a detail-oriented Lock Desk Analyst to support daily mortgage pricing and rate-lock operations within our wholesale lending business. This position is responsible for analyzing and processing rate-lock requests, reviewing pricing and loan-level information for accuracy, monitoring lock activity and expirations, researching discrepancies, and supporting internal teams and mortgage broker partners. The ideal candidate has a strong understanding of mortgage lending and rate-lock procedures, analytical and problem-solving skills, and the ability to manage time-sensitive requests while maintaining pricing accuracy and providing responsive service.

**Essential Duties and Responsibilities**
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* Process, review, and maintain mortgage rate-lock requests in accordance with established policies, pricing guidelines, and operational procedures.
* Verify loan details, lock terms, expiration dates, and other applicable information for accuracy and completeness.
* Process lock extensions, relocks, cancellations, renegotiations, and other lock-related changes in accordance with company guidelines and applicable investor requirements.
* Analyze loan scenarios and pricing information to identify discrepancies, research issues, and escalate exceptions or approvals as appropriate.
* Respond to inquiries from mortgage brokers, Account Executives, Sales, Loan Operations, and other internal stakeholders regarding rate locks, pricing, and lock status.
* Monitor lock expirations and pending requests to support timely processing and minimize avoidable errors or missed deadlines.
* Maintain accurate and complete documentation of lock activity, pricing adjustments, approvals, and related communications.
* Assist with daily reporting, pipeline monitoring, reconciliation, and identification of lock-related discrepancies or trends.
* Follow established controls, approval requirements, and applicable compliance procedures.
* Collaborate with cross-functional partners to resolve issues and improve the efficiency and consistency of lock desk operations.
* Perform other related duties as assigned.

**Required Qualifications**
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* High school diploma or equivalent.
* Previous experience in mortgage lending, mortgage operations, rate-lock processing, pricing, or a related financial services function.
* Strong attention to detail and demonstrated ability to maintain accurate records.
* Effective written and verbal communication skills.
* Ability to analyze information, manage multiple requests, prioritize time-sensitive work, and meet established service-level expectations.
* Proficiency with Microsoft Office applications and the ability to learn mortgage lending systems and pricing platforms.
* Ability to work on-site during established business hours.

**Preferred Qualifications**
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* Experience supporting a wholesale mortgage lender or working directly with mortgage brokers.
* Familiarity with mortgage rate sheets, loan-level pricing adjustments (LLPAs), lock periods, extensions, relocks, and renegotiations.
* Experience with a loan origination system (LOS), product and pricing engine (PPE), or mortgage lock desk platform.
* Experience working with Non-QM mortgage products and investor-specific guidelines.
* Experience working within established turnaround times and service-level agreements.

**Key Competencies**
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* Accuracy and attention to detail
* Analytical thinking and problem-solving
* Customer service and broker support
* Organization and time management
* Clear communication and collaboration
* Accountability and follow-through
* Adaptability in a deadline-driven environment

**Work Environment**
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This is an on-site position based at Averra Financial's Plano, Texas office. The role requires regular collaboration with internal departments and may involve managing a high volume of time-sensitive requests during periods of market volatility or elevated loan activity.

**Physical Requirements**
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The position primarily involves desk-based work, computer use, telephone communication, and sustained attention to electronic records and operational workflows. Reasonable accommodations will be provided as required by applicable law.

**Equal Employment Opportunity**
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Averra Financial is an equal opportunity employer and makes employment decisions in accordance with applicable federal, state, and local laws.