Pet Supplies Plus Fate - Store Team Leader(management)

**Company Overview** Pet Supplies Plus is dedicated to making it easier for pet owners to access high-quality products and services for their pets. With a strong presence across numerous locations, our stores offer a welcoming, neighborhood feel where friendly, knowledgeable staff build lasting relationships with customers and their pets. **Job Summary** As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will * Lead your store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy. * Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event. * Analyze your store sales results and develop plans to maximize sales, neighbor engagement and Productivity. And then inspire your team to help you attain those goals. * Create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and pet centric service in your neighborhood. …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to Beat all leaders? No, you are more than that. You are PAWsome! **Responsibilities** * Lead and motivate the retail team to achieve sales goals and deliver outstanding customer service. * Manage daily store operations including inventory control, merchandising, stocking, and POS (Point of Sale) transactions. * Oversee employee orientation, training & development, and performance management to build a high-performing team. * Handle recruiting efforts, conduct interviews, and participate in hiring qualified candidates. * Ensure accurate cash handling, payroll processing and adherence to operational procedures. * Maintain inventory management through purchasing, stock rotation and inventory control systems. * Supervise shift management, scheduling, and ensure compliance with company policies and safety standards. * Adhering to operational policies and procedures (animal care, safety, cleanliness and security that ensure exceptional service is provided to our neighbors. * Achieving strong store audit and neighbor engagement scores which promote our brand. * Using broad business knowledge to affect store results, including sales (including grooming and Services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget. * Ensuring weekly work schedules are created to maximize productivity and engagement. * Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals. * Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store. Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members. * Connecting with community organizations to partner on events and marketing opportunities. **Requirements** * 2+ years’ experience leading retail teams. * 4-year college degree or equivalent work experience. * Microsoft Office knowledge is a must, as well as good communication skills. * Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!) * Candidates must be able to work flexible schedules, have reliable transportation, must pass a drug and background screening, and be 18 years of age or older. Pay: $50,000.00 per year Benefits: * Employee discount Experience: * leading retail team: 2 years (Required) Work Location: In person