Technical Manager

**Job Description:**

**Required Technical Skills:**

* **Core Network Expertise:** Deep understanding of core network technologies for mobile telecommunications, including LTE, VoLTE, VoWiFi, 5G, Telco/Public Cloud (CNF and VNF), and IP connectivity.
* **Protocol Knowledge:** Proficiency in TCP/IP, routing/switching, network security, network management, DNS, RADIUS, LDAP, MAP, Diameter Policy Control and Charging.
* **Cloud Infrastructure:** Experience with Telco, distributed, and edge cloud environments.
* **Cloud Configuration and Troubleshooting:** Hands-on experience with OpenStack and Kubernetes-based platforms, including CBIS, Company, OCP, and NRHO. **Working experience with the Company platform is mandatory.**
* **Networking:** Knowledge of Layer 2/Layer 3 switches, routers, and firewalls.
* **Servers and Storage:** Experience with Airframe, HPE, Dell, and EMC.
* **Monitoring Solutions:** Experience with Prometheus, Grafana, and Thanos.
* **DevOps and Automation:** Knowledge of DevOps tools, cybersecurity, Ansible, and GitOps for NCD.
* **Cloud MoO Processes:** Familiarity with cloud Methods of Operation and ticketing systems such as Salesforce.

**Additional Requirements:**

* **English Communication:** Excellent written and spoken English skills for effective customer interaction.
* **Technical Communication:** Ability to explain complex technical concepts through documentation, presentations, and meetings.
* **Customer-Facing Experience:** Experience in customer-facing roles, including 24/7 emergency on-call support.
* **Escalation Management:** Ability to manage escalations across cross-functional teams and coordinate resources to resolve issues.
* **Project Management:** Understanding of project management principles and methodologies.
* **Business Understanding:** Knowledge of business concepts and development processes.
* **Role Context:** Care Technical Manager (CaTM).